Facebook to expand customer service is in discussion with banks

Facebook to expand customer service is in discussion with banks

On Monday, Facebook Inc talks to expand links with financial instructions and banks, which will help it to improvise customer service.

The popular Social Media Company thinks about the betterment of financial firms’ users, such as Citibank, PayPal and American Express, who could easily get connected at Facebook Messenger, to chat with the representative of customer service.

The Wall Street Journal reports about Facebook that it had asked financial institutions to share detail information about finance of their customers, including checking-account balances and card transactions.

A Facebook representation on behalf of this matter said that the company sees financial details from such users, if they want to put in, but will not misuse it for “advertising or anything else.”

Facebook told in a statement, “We’re not using this information beyond enabling these (customer service) types of experiences.” It continued that “A critical part of these partnerships is keeping people’s information safe and secure.”

The Journal reads that over the past years, Facebook has asked Wells Fargo & Co., JPMorgan Chase, U.S. Bancorp and Citigroup Inc to discuss probable offerings it could offer to customers of the bank over activated on Financial Messenger.

Facebook said, “The idea is that messaging with a bank can be better than waiting on hold over the phone.”

by Chandrani Sarkar on August 7, 2018

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